Returns & Refunds Policy
At Aevitas, we value your trust and are committed to ensuring your satisfaction with both our healthcare services and the medical accessories you purchase from our website. This policy explains our approach to returns, refunds, and cancellations.
1. Retail Purchases (Medical Accessories)
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Eligible Returns: You may return eligible products within 5 days of delivery, provided items are unused, unopened, and in their original packaging.
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Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on opened medical consumables (e.g., wound dressings, syringes, personal care items).
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Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery for a replacement or refund.
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Refund Processing: Approved refunds will be credited to your original payment method within 7 business days after we receive and inspect the returned items.
2. Healthcare Services
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Completed Services: Fees for completed healthcare services are non-refundable.
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Cancellations: If you need to cancel or reschedule a booked service, please notify us at least 12 hours in advance. Cancellations made within this period may be refunded or credited toward future services, depending on the circumstances.
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No-Shows: Failure to provide notice of cancellation may result in forfeiture of the service fee.
3. How to Request a Return or Refund
To initiate a return, refund, or service cancellation, please contact us through the Contact Us page or email us directly at aevitascares@gmail.com. Please include your order number, service details, and reason for the request.
4. Exceptions & Special Considerations
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Promotional or discounted items may be final sale and ineligible for return unless faulty.
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For healthcare services, refunds are considered on a case-by-case basis in alignment with patient care agreements.
5. Policy Updates
We may update this Returns & Refunds Policy as needed. Any updates will be posted here, with the “Last Updated” date noted below.
Last Updated: 4th Dec. 2025.