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Frequently Asked Questions:
Have questions? We’ve answered the most common ones below to help you understand Aevitas’ services, process, and what to expect when working with our team.
General
Service-Specific
Aevitas is a trusted healthcare provider offering personalised nursing, caregiving, and companion services. We also supply medical accessories to support patients and families in maintaining comfort and quality care at home.
You can book a consultation by calling us directly, sending us an email, or filling out the request form on our website. A member of our team will contact you to confirm your needs and schedule an appointment.
We proudly serve clients throughout Trinidad and Tobago, with flexible arrangements depending on the type of care and location. Please contact us for specific service availability in your area.
Yes. All of our nurses and caregivers are trained, certified, and experienced professionals who meet local healthcare standards. We carefully vet every team member to ensure a high standard of safety and compassionate care.
We begin with a consultation to assess your medical, physical, and emotional needs. Based on this, our team develops a tailored care plan designed to provide the right balance of medical support and personal assistance.
Our standard services are available daily during regular working hours, with options for extended, overnight, and 24-hour care upon request.
While we are not an emergency service, we do our best to accommodate urgent requests. For life-threatening situations, we recommend contacting your nearest hospital or emergency number immediately.
Yes. Many clients combine medical support with companion care, and we can design a plan that blends both to best suit your needs.
Payments are accepted via cheque and bank transfer only. We Do Not accept cash. All services are invoiced clearly for full transparency.
We work with select insurance providers. Please contact us to confirm whether your plan is accepted, and we’ll guide you through the process.
We take confidentiality very seriously. All client records are securely stored, and every member of our staff is bound by strict non-disclosure agreements (NDAs) and follows robust data protection and medical privacy protocols.
We kindly request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee, depending on the service booked.
No, not at this time. Please visit our "Supplies" page periodically for updates.
***NOTE: Our retail services are currently suspended. Please view our "Supplies page periodically for updates.***
We deliver island-wide. Once your order is confirmed, we’ll provide an estimated delivery time. Next-day delivery is available in select areas.
You may reach out to our customer support team via phone, email, or the contact form on our website. We take all concerns seriously and will respond promptly to resolve any issues.
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